FAQs

ORDERING

How do I place an order?

Access Kit supplies schools and groups only. If you are one of these you will qualify for our discounted Group Prices, and our preferred method for ordering is online (orders by email or phone are also accepted). Our website provides schools/groups with 3 key benefits:

  1. Live stock levels and transparent discounted group prices.
  2. Create your own instant quotes for easy budgeting.
  3. Place orders “on account” with no payment up front (there is a space to add your PO ref if needed) and we just invoice your school/group after delivery.

Do I need an account to place an order?

You do not need to fill out any forms yourself as we will set up an account for you on our internal systems. If you are new to Access Kit and are looking to place your first order, all you need to do is simply follow the easy steps at checkout.  Fill in the name of the school/group that you are buying for, including your invoice and shipping addresses and any relevant contact details. That’s it, you are done! We will then notice that it’s the first time you order and set you up with an account internally.

 

Which Price do I pay?

We only supply groups and schools. If you fit in this category, you automatically qualify for our special Group Price. 

Got a bulk purchase?

We feel bulk purchases deserve an extra reward. Therefore, an extra discount over and above our Group Price discounts will apply on certain order values:

  • Over £2000 = 2% further discount
  • Over £3000 = 3% further discount
  • Over £4000 = 4% further discount
  • Over £5000 = 5% further discount

All Figures ex. VAT

This applies automatically once your cart gets to each threshold level 

How does my finance department authorise an order?

Follow the online quoting procedure then add your finance department’s email address at the last stage. They will receive the email with the PDF quotation and a link to your basket. They can still pay by invoice and add a purchase order number if they need to. Deliveries can still be addressed to your attention.

Can I get a quote for my finance department?

Yes!

  1. Add products to your cart
  2. Click the generate quote button in the cart
  3. An email will come through to you (and colleague if needed) with a PDF quote attached, showing your special group discounts.

When you or your finance department is ready to place the order, click the link in the email to convert the quote to an order. (If someone is placing the order on your behalf, don’t forget to share the link with them!) 

DELIVERY INFORMATION

How long does delivery take?

We offer three delivery options:
Free delivery Within 5 working days
£5.00 Within 3 working days
£20.00 Urgent next day AM delivery (orders must be placed before 12 noon)

Please be advised that delivery of OS maps can take longer, as we do not stock every area of the country. Stock availability should be clear on each product page. If you’re unsure, please contact one of the sales team.

Can I request a specific date for delivery?

If you need to specify a particular day for delivery, due to schedules or school holidays, we can easily arrange this. There is a box called “Any notes for our team” at checkout stage where you can notify us of this request.

How do I track my delivery?

Once we’ve packed your order and handed it over to our couriers. Tracking details for deliveries will normally be provided to you by email or text via our couriers, enabling you to track your delivery on their online portals. If any delivery is not received, or incomplete please notify us within 48 hours so we can investigate for you.

PAYMENT INFORMATION

Can I pay by invoice?

Yes, you can place your order on account! The “Buy Now, Pay Later” payment option allows you to place your order and receive an invoice once we have shipped your products. Provide us with the email address of your finance department and we send the invoice directly to them. Invoices should be paid within standard 30 day terms, via BACS, cheque, or card.  

Can I pay by cheque?

Yes, you can pay by cheque. First, place your order on account. The “Buy Now, Pay Later” payment option allows you to place your order and receive an invoice once we have shipped your products. Please send your cheque to the following address in order to pay the invoice:
Finance Dept., 
Access Expedition Kit Ltd
Photon House, Station Road
Linton
CB21 N4W

I need a Purchase Order from my finance department in order to buy. Can I still place my order online?

Absolutely. You can use your Purchase Order number from your finance department, and during the checkout pages on our website you will see a box called “Purchase Order Number”. Simply put your PO reference in this field, and it will appear on your final invoice.

QUERIES AND RETURNS

How do I return a product?

We have a simple 30 day free return policy so if you wish to return any of your unused items please email sales@accesskit.co.uk and request a return reference number. Returned items have to be posted to the following address by clearly stating your reference number.

Access Expeditions Ltd
Photon House
Station Road
Linton
Cambridge
CB21 4NW

Once the items have been received in our warehouse you will be issued a credit note or a refund and notified by email. 

How do I cancel or change my order?

You can cancel or change your order by calling us on 0800 310 1412, or email sales@accesskit.co.uk and please quote your order number that is sent to you on your order confirmation. 

 

Who should I to contact if I have any queries?

In case you have any questions or need assistance don’t hesitate to contact us via email on sales@accesskit.co.uk or phone 0800 310 1412

Unanswered questions? Contact Us