Which Price do I pay?
We only supply groups and schools. If you fit in this category, you automatically qualify for our special Group Price. Please note, you must be logged in to view these. If you are looking for specific deals, please have a look at our clearance page where we have a selection of end of line or clearance products.
Got a bulk purchase?
We feel bulk purchases deserve an extra reward. Therefore, an extra discount over and above our Group Price discounts will apply on certain order values: Extra 2% off £2000, 3% off £3000, 4% off £4000, 5% off £5000! This applies automatically once your cart gets to each threshold level.
How does my finance department authorise an order?
Follow the online quoting procedure then add your finance department’s email address at the last stage. They will receive the email with the PDF quotation and a link to your basket. They can still pay by invoice and add a purchase order number if they need to. Deliveries can still be addressed to your attention.
Can I get a quote for my finance department?
- Add products to your cart
- Click the generate quote button in the cart
- Download or email the PDF quote showing your special group discounts
When you or your finance department is ready to place the order, click the link in the email to convert the quote to an order. (If someone is placing the order on your behalf, don’t forget to share the link with them!)
Can I request a specific date for delivery?
We have 2 standard delivery options – 2-5 days (FOC) or Next Day AM (£20). If you would like your delivery on a specific day, we can arrange this – just let us know in the ‘notes’ section within the checkout procedure.
How long does delivery take?
Our standard delivery is 2-5 working days – subject to stock. We also have a next day AM delivery option (available for orders placed before 1 pm) for a small extra cost.
Please be advised that delivery of OS maps can take longer, as we do not stock every area of the country. Stock availability should be clear on each product page.
Can I pay by invoice?
Yes, you can place your order on account! The “Buy Now, Pay Later” payment option allows you to place your order and receive an invoice once we have shipped your products. Provide us with the email address of your finance department and we send the invoice directly to them. Invoices should be paid within standard 30 day terms, via BACS, cheque, or card.
Can I pay by cheque?
Yes, you can pay by cheque. First, place your order on account. The “Buy Now, Pay Later” payment option allows you to place your order and receive an invoice once we have shipped your products. Please send your cheque to the following address in order to pay the invoice:
Finance Dept., Access Expedition Kit Ltd
Photon House, Station Road
I need a Purchase Order from my finance department in order to buy. Can I still place my order online?
Absolutely. You will find a field called “Purchase Order Number” under the Billing Information on the checkout page. Simply put your PO reference in this field, and it will appear on your final invoice.
ORDERS AND RETURNS
How do I place an order?
Access Expedition Kit supplies schools and groups only, so if you are one of these, you will be able to place your order online. Please create an online account – if you haven’t got one already – which we will link to your existing account on our systems. For new customers we will create a new account based on the information you provide in the Billing Address section on the checkout page.
How do I cancel or change my order?
You can cancel your order by going to the My Account section of the website and selecting the order you wish to cancel from your order history. Alternatively you can give us a call, or email firstname.lastname@example.org
Do I need an account to place an order?
Yes, you will need to create an online login in order to place an order. This is very simple to do, chose a user name and a password, add your email and billing address and the name of school/ group you are buying for. That’s it! You are done.
How do I return a product?
We have a simple 30 day free return policy so if you wish to return any of your unused items please email email@example.com and request a return reference number. Returned items have to be posted to the following address by clearly stating your reference number.
Beehive Distribution Center
ATT: Access Kit Returns
Furthermore Distribution Center
Once the items have been received in our warehouse you will be issued a credit note or a refund and notified by email.
How do I track my order?
Once we’ve packed your order, we hand it over to our delivery partners. You will recieve delivery tracking information directly from our delivery partners by email or text. If you need further assistance, please contact us on firstname.lastname@example.org or call 0800 310 1412. If you need your order by a specific date please put this information in the NOTES section of your order.