FAQs

Answers to your Questions

ORDERING

Which Price do I pay?

We are only supplying groups and schools therefore if you are one of them you automatically qualify for the Group Price. We understand that you have a tight budget so we worked out the best group prices for you and made it available for all our customers. Please understand, these are our rock bottom prices and we are unable to do any further discounts, apart from the openly advertised temporary promotions on our Promotion Page

How can my Finance Department Authorise An Order?

Please see the “How Can I Get A Quote?” section.
Follow the online quoting procedure then add your finance department’s email address. They will receive the email with the PDF quotation and the link. If they click the link in the email they can just validate your basket and place the order. Deliveries can still be addressed to your attention.

How can I Get A Quote?

We introduced an online quotation functionality that is able to provide you with an official quote instantly 24/7! How to use it?
Just add the items you need to your basket and click “GENERATE QUOTE”. If you are already logged in you can just enter the email address where you want the quote to be sent and press send. If you are not logged in or don’t have an online account you will be asked to create one/login before you can send the quote.
The email sent will contain a PDF file with your quotation and a link. If you click on this link you will be brought back to your cart page with the exact same content. All you need to do is to press PROCEED TO CHECKOUT to finalise your order.
Feel free to share this quotation email with your finance department if you need their authorisation. They can even finalise the order and arrange the payment themselves by clicking the link in the email. 

DELIVERY INFORMATION

Can I request a specific date for delivery?

Yes. You can select a specific date in the future when you would like your order to be delivered. Please mention your date of preference under the notes field in the shipping address section.

How long will it take to receive my order?

We are operating with a 2-5 working days standard delivery time unless otherwise specified due to shortage of stock. If you are pressed for time please choose the next day AM delivery option (available for orders placed before 1 pm) or indicate the ideal date of delivery in the notes section of your order.
Please be advised that delivery of OS maps can take longer.

PAYMENT INFORMATION

Can I Pay By Invoice?

Yes, you can place your order on account! The “Buy Now, Pay Later” payment option allows you to place your order and receive an invoice once we have shipped your products. Provide us with the email address of your finance department and we send the invoice directly to them. Invoices need to be paid within 30 days.

Can I Pay By Cheque?

Yes, you can pay by cheque. First, place your order on account. The “Buy Now, Pay Later” payment option allows you to place your order and receive an invoice once we have shipped your products. Please send your check to the following address in order to pay for the invoice:
Access Expedition Kit Ltd
Photon House, Station Road
Linton
CB21 N4W

I need a Purchase Order from my finance department in order to buy. Can I still place my order online?

Absolutely. You will find a field called “Purchase Order Number” under the Billing Information on the checkout page where you can enter your Purchase Order Number. Alternatively, you can also put it in the notes section and we will make sure this appears on your invoice. If you don’t have the PO at the moment of sales you can send this to us later via email. Please use sales@accesskit.co.uk and mention your 4 digit online order reference number.

ORDERS AND RETURNS

How do I Place an Order?

Access Expedition Kit is selling uniquely to groups and schools so if you are one of them you will be able to place your order online. Please create an online account – if you haven’t got one already – which we will link to your existing account with us. For new customers we will create a new account based on the information you provide in the Billing Address section on the checkout page. Please make sure to enter the school or groups address as billing address and then give a separate shipping address if you would like your delivery to go to a different location.

How Can I Cancel Or Change My Order?

You can cancel your order by going to the My Account section of the website and selecting the order you wish to cancel from your order history. Alternatively or if you would like to modify your order please email sales@accesskit.co.uk

Do I need an account to place an order?

Yes, you will need to create an online login in order to place an order. This is very simple to do, chose a user name and a password, add your email and billing address and the name of school/ group you are buying for. That’s it! You are done.
Please be advised we are only supplying groups and schools so if you are buying for an individual (like a student or solo camper) please contact your group or school in order to combine your purchase with other orders. Thank you for your understanding.

Who should I to contact if I have any queries?

In case you have any questions or need assistance don’t hesitate to contact us via email on sales@accesskit.co.uk or phone 0800 310 1412

How Can I Return a Product?

We work with a 15 days free return policy so if you wish to return any of your unused items please email sales@accesskit.co.uk and request a return reference number. Returned items have to be posted to the following address by clearly stating your reference number.

Beehive Distribution Center
ATT: Access Kit Returns
Furthermore Distribution Center
Little Bardfield
Braintree
Essex
CM7 4TX

RETURN REF:

Once the items have been received in our warehouse you will be issued a credit note or a refund and notified by email. 

How Do I Track My Order?

Your invoice will be sent to you as soon as we dispatch your complete order. For more specific information please contact us on sales@accesskit.co.uk or call 0800 310 1412.
If you need your order by a specific date please put this information in the NOTES section of your order. 

Any unanswered questions? Contact Us