If you have a product that you ordered within the last 30 days and you would like to return it, please get in touch with customer services by emailing firstname.lastname@example.org or by phone 0800 310 1412. We have a no quibble 30 day free returns policy, and can credit or refund you as you wish.
Faulty product or service
If you have a faulty product, or the wrong goods were delivered, we apologise for this and would like to resolve this immediately. Please get in touch with customer services by emailing email@example.com (photos of the problem always help) or by phone on 0800 310 1412.
If you are buying for a school, group or AAP, you qualify for out Group Prices. There is no minimum quantity for this.
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What are we asking for?
- your organisation name and address
- your contact name and e-mail
Why do we want it?
- To confirm you are a school or group so you can qualify for our special group pricing
- To contact you with any queries about your order
- To answer your questions and send you details about our products etc.
- To send you invoices & delivery confirmation/tracking details
- To send your goods and invoice to the correct place